Terms of Use & SMS Messaging Terms

Effective Date: September 7, 2026

By using the EMPATHRA Mental Health & Wellness Clinic LLC website, you agree to these Terms of Use.

Information provided on this website is intended for general informational and educational purposes and should not be considered a substitute for individualized medical or mental-health evaluation, diagnosis, or treatment.

Use of this website does not by itself establish a provider-patient relationship.

Do not use this website, email, membership program, social media, or SMS/text messaging to seek emergency or crisis care.

If you are experiencing a medical or mental-health emergency, call 911, contact the appropriate emergency service, or go to the nearest emergency department.

Individuals who voluntarily provide a mobile number and opt in may receive text messages from EMPATHRA Mental Health & Wellness Clinic LLC.

Depending upon the consent provided, messages may include:

– Appointment reminders
– Scheduling information
– Requested follow-up communications
– Membership or program information
– Event information
– Educational updates
– Service-related notifications
– Promotional information where separately authorized

Message and data rates may apply.

To stop receiving messages, reply STOP.

For assistance, reply HELP, call (214) 380-2987, or email info@empathramental.com.

Consent to receive promotional SMS messages is not a condition of receiving care or purchasing EMPATHRA services.

Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS communication is not guaranteed to be secure. Patients and visitors should avoid sending highly sensitive health information through ordinary text messaging unless specifically directed to use an approved communication method..

Recipients may withdraw SMS consent at any time by replying STOP.

After opting out, an individual may receive a final message confirming that the opt-out request has been processed.

Use of personal information is also governed by EMPATHRA’s Privacy Policy.

Clinical information may additionally be governed by EMPATHRA’s Notice of Privacy Practices.

Information may be retained for as long as reasonably necessary to provide services, maintain business and clinical records, satisfy legal obligations, resolve disputes, and enforce agreements.

Clinical records may be subject to separate healthcare record-retention requirements.

EMPATHRA may revise these Terms periodically. Updated terms will be posted on this website along with the revised effective date.