Privacy Policy

Effective Date: September 7, 2026

EMPATHRA Mental Health & Wellness Clinic LLC (“EMPATHRA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we may collect, how we may use it, how it may be shared, and the choices available to you.

When you interact with our website, forms, programs, or services, we may collect information that you voluntarily provide, including:

– Name
– Email address
– Telephone number
– Information submitted through website forms
– Appointment or service inquiries
– Membership or program inquiries
– Communication preferences
– Other information you voluntarily submit

We may also automatically collect limited technical information such as browser type, device information, IP address, pages visited, and website usage information through cookies, analytics tools, or similar technologies.

The general EMPATHRA website is not intended to replace the secure patient portal for confidential clinical communications.

When requesting clinical services, you may be redirected to a secure third-party patient portal or scheduling system. Information submitted through a patient portal may be subject to additional healthcare privacy protections, including EMPATHRA’s Notice of Privacy Practices when applicable.

Please do not submit urgent, emergency, or highly sensitive medical information through general website forms, email, or standard text messaging unless specifically instructed to do so.

EMPATHRA does not sell personal information.

Information may be shared with vendors or service providers performing legitimate functions on behalf of EMPATHRA, such as website hosting, scheduling, communications, payment processing, analytics, or technology services.

Information may also be disclosed when required by law, regulation, court order, or governmental request or when reasonably necessary to protect the rights, safety, property, or security of EMPATHRA or others.

The website may use cookies or similar technologies to understand website usage, maintain functionality, measure performance, and improve the visitor experience.

Visitors may be able to control cookies through their browser settings.

Third-Party Services and Links

The EMPATHRA website may contain links to third-party services, scheduling platforms, patient portals, payment providers, social networks, or other external websites.

EMPATHRA is not responsible for the privacy practices of independent third-party websites. Visitors should review the privacy policies of those services when leaving the EMPATHRA website.

EMPATHRA uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Information may be retained for as long as reasonably necessary to provide services, maintain business and clinical records, satisfy legal obligations, resolve disputes, and enforce agreements.

Clinical records may be subject to separate healthcare record-retention requirements.

The general EMPATHRA website is not intended to knowingly collect personal information directly from children without appropriate parent or legal guardian involvement where required.

You may contact EMPATHRA regarding your personal information or communication preferences.

You may unsubscribe from eligible email communications by following the unsubscribe instructions provided in the email.

You may unsubscribe from SMS communications by replying STOP.

EMPATHRA may update this Privacy Policy periodically to reflect changes in services, technology, operations, or legal requirements.

The effective date at the top of this page will identify the latest revision.

Questions regarding this Privacy Policy may be directed to:

EMPATHRA Mental Health & Wellness Clinic LLC
4040 North Central Expressway
Dallas, Texas 75204

Phone: (214) 380-2987
Email: info@empathramental.com